COVID-19 Shipping Information at The Kink Factory

Effective January 1, 2021

Due to COVID, the US Post Office is overwhelmed.  We are seeing packages shipped with Priority Mail take 2-3 WEEKS instead of 2-3 days to some areas of the United States.  If you need your package in a timely manner, please consider upgrading to UPS shipping.  Use the shipping calculator in the shopping cart to see your options and pricing.  We cannot guarantee ANY delivery date at this time, regardless of shipping method.

Please note: Our toys are made to order.

Production time may also be increased on orders, so please be patient as we make your toys. Current production time on custom and made-to-order items is 2-5 days depending on when the order is placed. If you have an exact date you need your package, please put it in the order notes and if we cannot meet the deadline due to the shipping speed you've chosen or our production time, we will contact you ASAP. If you have any questions, please contact us!

Most orders ship in 2-3 business days, though some may take longer. If you are concerned about delivery time, please contact us prior to ordering for a delivery estimate and shipping recommendation. 

International orders: Please consider using DHL as this is the fastest and most reliable method of shipment outside of the US at this time.  There are delays due to specific country regulations regarding COVID which we cannot control, but typically these delays are no longer than 7-10 days.  Other shipping methods may take weeks, if not months, for delivery.

 

 

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